Terms of Service

1. Service Scope

ardenehub.it.com provides global users with comprehensive fashion e-commerce services, covering online display and sales of women’s, men’s and children’s trendy clothing, footwear, handbags and fashion accessories, as well as supporting services such as free shipping, standard/expedited logistics distribution, 60-day free return, and 5-10 working days refund. These Terms of Service govern all service behaviors between the platform and users, including pre-sales, in-sales and after-sales full-link service content.

2. Platform Service Commitment

The platform promises to provide users with compliant, safe and high-quality e-commerce services: strictly control product quality, ensure that all sold products meet commodity quality standards; implement the promised preferential policies, and all products enjoy up to 70% off long-term discounts; abide by logistics service commitments, complete order shipment within 1-3 working days, and provide stable 6-12 working days standard delivery and expedited delivery options; strictly perform after-sales service commitments to protect users’ return and refund rights and interests.

3. User Service Obligations

While enjoying the platform’s services, users shall perform corresponding obligations: truthfully fill in order information and personal information to ensure the smooth progress of transaction and logistics; abide by platform service rules and transaction specifications, and conduct honest transactions; properly keep purchased products, and comply with return condition standards when initiating return applications; actively cooperate with the platform’s customer service work to complete problem verification and solution.

4. Service Support & Communication

The platform provides professional multi-channel service support through dedicated platform emails. Users can contact the platform team through press@ardenehub.it.com, support@ardenehub.it.com and wholesale@ardenehub.it.com according to their service demands. Our team will provide professional service guidance and problem solving for brand cooperation, daily shopping service and wholesale business respectively to ensure efficient communication and service docking.

5. Service Limitation & Exemption

The platform will try its best to ensure the stability and continuity of the service, but shall not be liable for service interruption or abnormality caused by force majeure, network failure, third-party logistics abnormality, user improper operation and other factors not attributable to the platform. The platform will actively cooperate with users to solve problems caused by abnormal services within the scope of capabilities.

6. Service Upgrade & Adjustment

With the continuous development of platform business, we will regularly upgrade and optimize platform functions, product categories and service processes to improve user shopping experience. The adjustment and upgrade of services will not affect the valid service rights and interests of users who have completed orders. The platform will publish service adjustment announcements on the page in a timely manner.

7. Term Validity & Interpretation

These Terms of Service are valid service specification rules of ardenehub.it.com. We reserve the right to update and revise the terms according to business needs. The updated terms will take effect after being published on the platform. Users’ continued use of the platform’s shopping and service functions will be deemed as acceptance of the latest service terms. The final interpretation right belongs to ardenehub.it.com.

 

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